Delivery Information

How much is the shipping charge on your site?

You will pay at our internet store for all your shopping cargo fee is 7 TL (VAT Included).


Which cargo company do you work with?

Your orders from our internet store are delivered to you with MNG Cargo assurance.


When does Kargom reach?

Your orders are delivered to cargo within 2 working days. After your order is delivered to the cargo, the delivery time varies between 2 and 5 working days depending on the region you are in. Orders you place on weekends or official holidays will be shipped within 2 working days following these days.

 

How can I follow Kargom?

After your order is delivered to the cargo, you can follow the condition of your cargo.


You can follow the tracking number from the cargo company through the cargo tracking section of the cargo company.


Can Kargomu receive another person from me?

Your order can be delivered to the first degree complaint with surname consistency with identification. At the delivery address you will be asked for the signature of the person who has delivered your package.


The cargo pakistan came when I was not at my address. What can I do?

If you can not find it at your address, a note will be left to pick up your package or to set a delivery date again


Do you send orders to abroad or to the TRNC?

They are sent abroad or by using the National Postal Service to the TRNC. For delivery time, you can get information from customer service.


Can I change the delivery address after placing an order?

If you are a member, check the status of your order from the "My orders" tab in the "My Account" link.


If your order has been cargoed, we ask you to get help from MNG Cargo Customer Service number 444 06 06 related to the subject.

 

 

 

 

Can I change the recipient of the order?

If you are a member, check the status of your order from the "My orders" tab in the "My Account" link. If you have made a purchase without a member, you can view the status of your order using the "Order Tracking" link at the bottom of our site.


If you have the "Preparing Your Order" status, you can forward the new recipient information to us via the customer service on the form in the contact section. If your order has been cargoed, we ask you to get help from MNG Cargo Customer Service number 444 06 06 related to the subject.

 

If the order is wrong / defective, what should I do?

If you receive an incorrect or defective product, you will need to fill out the return request form on-site with your order. You can then return the product (s) with your preferred shipping company (provided that invoice information is included).


The amount of the product will be reported to your bank to be returned to your credit / debit card which you have paid within 30 working days. If you have paid by credit card, this information received by your bank will be reflected in the credit card extensions according to the working principles of the bank. In installments, repayments are made in installments in some banks. If you have made a payment with an ATM (debit) card, the bank will transfer the refund amount to the relevant account.


If I do not have a cargo company branch, how will I get the order?

In this case, your order will be kept at MNG Cargo closest to your location and you will be contacted for your purchase.


Could you send the order faster?

Your orders are delivered to cargo within 2 working days as a standard. We do not have a faster delivery option.