When will I receive my order?
Once your order is confirmed, it is delivered to your address within 1-5 business days. When it ships, your tracking number is sent to you by email and SMS.
Is shipping free?
Shipping is free on orders of 3,000 TRY and above. For orders below this amount, the shipping fee is shown on the checkout page.
I'm unsure about my size, what should I do?
Every product page includes a detailed size chart in centimeters and the model's measurements. If you are still unsure, you can write to our WhatsApp size advice line before ordering — instead of ordering two sizes and returning one, we help you choose the right size the first time.
Why can't some products be returned or exchanged?
Products that come into direct contact with the skin, such as bodysuits, bustiers, bralettes, corsets, shorts, leggings, swimwear-style pieces and sheer/tulle jumpsuits, are shipped with a hygiene tape and a sealed bag. Under the law, these products cannot be returned or exchanged once the seal or tape has been opened. This is necessary so that we can offer hygienic, never-used products to every customer.
The size of my hygiene product is wrong, what can I do?
If the seal and hygiene tape are intact, only an exchange for a different size of the same product can be made within 7 days of delivery. The exchange shipping fee is paid by the buyer. Once the seal is opened, exchange is no longer possible, so we recommend checking the size carefully before removing the tape to try the product on.
Can standard products (jackets, skirts, shawls, etc.) be returned?
Yes. The statutory 14-day right of withdrawal applies to these products. It is enough that the tag is still attached, the product is unused and in resalable condition.
How do I submit a return/exchange request?
You can send your request by writing to sales@kikiriki.com or to our WhatsApp line. We will share the Yurtiçi Kargo return code and shipping details with you. Return shipments are made at the contracted rate (210 TRY); this fee is paid by the buyer and deducted from the refund amount.
Who pays for return shipping?
The return shipping fee is paid by the buyer. Shipments made with the Yurtiçi Kargo return code we send you are made at the contracted rate (210 TRY) and this amount is deducted from your refund. If you ship with another carrier without using the return code, you pay that cost directly.
What are the payment options?
You can pay by credit card or debit card and use installment options. Your payments are processed through the iyzico secure payment infrastructure.
Can I cancel my order?
If your order has not yet been shipped, you can request cancellation by contacting us at sales@kikiriki.com.
Can I place an international order?
Decide on your order and contact us at sales@kikiriki.com — we will help you.